Guarantee Policy

(Or: when bad things happen to good fish.)

No matter what precautions we take there still remains the small chance of loss during transit. Shipping perishable goods sight unseen is a process based on trust. So, to gain yours, we:

1. Guarantee live arrival plus five days in your aquaria.
2. Pledge to refund at full purchase price or replace any fish lost during this time period.
3. Leave the choice of refund or replacement to you.
4. Stand by our guarantee even if shipping company fails to meet their arrival time.
5. Cannot refund the cost of shipping or pay for shipping replacement fish.

For your part, you the customer, must:

1. Accept and receive the shipment at its scheduled arrival time.
2. Note and report any damage to the exterior of boxes to shipping company
3. Carefully follow acclimation procedures.
4. Report any losses within the five-day period.
5. Retain and freeze dead fish or take digital photo for possible verification.